At Note to Self, we value clarity and transparency. Please read this Refund & Returns Policy carefully before making a purchase on notetoself.online.
By completing a purchase, you agree to the terms below.
1. Digital Products
Due to the nature of digital products, including downloadable journals, prompt collections, PDFs, templates, audio content, and online materials, all sales are final.
Once a digital product has been delivered or accessed, we do not offer refunds, exchanges, or cancellations.
If you experience technical issues accessing your purchase, please contact us at info@notetoself.online, and we will assist you promptly.
2. Physical Products
We offer refunds or replacements for physical merchandise only under the following circumstances:
- The item arrives damaged
- The item is defective
- The incorrect item was sent
To submit a claim, you must contact us within 7 days of delivery at info@notetoself.online and provide:
- Your order number
- A description of the issue
- Clear photographic evidence of the product and packaging
Approved claims may result in a replacement or refund at our discretion.
3. Non-Returnable Situations
We do not accept returns or issue refunds for:
- Change of mind
- Incorrect size selection
- Incorrect shipping information provided at checkout
- Minor color variations due to screen display differences
- Delays caused by shipping carriers or customs
Customers are responsible for reviewing product details and size guides before completing their purchase.
4. International Orders
For international shipments, customers are responsible for any customs duties, import taxes, or additional local fees required by their country.
We are not responsible for delays due to customs clearance or international carrier processing.
5. Coaching & Services
Coaching sessions must be canceled or rescheduled at least 24 hours in advance.
Refunds for coaching services are not guaranteed and are granted at our sole discretion unless otherwise specified at the time of booking.
6. Chargebacks
Before initiating a chargeback, we encourage you to contact us at info@notetoself.online so we can resolve any issue directly.
Initiating a chargeback without prior communication may result in restricted access to future purchases or services.
7. Processing of Refunds
If a refund is approved, it will be processed using the original payment method. Processing times may vary depending on your payment provider.
8. Contact Information
For any questions regarding this Refund & Returns Policy, please contact:
Email: info@notetoself.online
Website: notetoself.online